The First Steps
When a death occurs at home:
The first contact should be with the deceased’s doctor who, if satisfied with the cause of death, will liaise with the Medical Examiner. Please contact us when the district nurses or the GP has verified the death and you’re happy for us to attend. We will then convey your loved one to our Private Chapel of Rest in Llanahran.
When death occurs at a care home:
The Care Home will ask you who your preferred Funeral Director is and they will then contact us when death has been verified and we will attend and convey your loved one to our Private Chapel of Rest in Llanharan.
When a death occurs in a hospital or hospice:
Most hospitals and hospices have Bereavement Offices. They will offer you emotional support and practical advice about what to do next.
Once you have called us, we will liaise with the hospital or hospice to make the necessary arrangements for you.
When a death is sudden or unexpected:
When someone has died unexpectedly or the doctor is not certain of the cause of death, the Coroner (England and Wales) is in the main automatically involved. If the deceased has not been under a doctor’s care on a regular basis, the emergency doctor, or any police involved, will inform the relevant Coroner’s office.
When someone dies abroad and repatriation:
As your UK funeral director, we would work together with you, an overseas funeral director and the British Consulate or Embassy to organise the necessary documentation and transport of the deceased.
Please contact us and we can make all the necessary arrangements.